Refund policy
Refund & Return Policy
At Solane Maison, your satisfaction matters. If something isn't right with your order, we've made the return process as simple as possible.
Return Window
You have 30 days from the date your order arrives to initiate a return. Items must be unused, in their original condition, and returned with all original packaging, tags, and accessories included. We do not charge any restocking fees.
Return Costs
Defective or Incorrect Items: We cover all return shipping costs — no questions asked.
Change of Mind Returns: Return shipping costs are the customer's responsibility. Original shipping costs are non-refundable.
How to Start a Return
Email info@solanemaison.com with your order number and the reason for your return. We'll respond within 1–2 business days.
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Pack the item securely in its original packaging.
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Ship it back using the instructions provided.
Refund Process
Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method.
Exchanges
To arrange an exchange, please contact us at info@solanemaison.com.
Non-Returnable Items
Certain items are marked as non-returnable on their product pages for hygiene or safety reasons.
Solane Maison is a trade name of AYB Holding B.V., registered in the Netherlands.
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM
Email: info@solanemaison.com
Phone: +31 97 010238639
Address: Gerrit van der Veenstraat 35, 1077 DN Amsterdam, Netherlands