Frequently Asked Questions

Have a question? We've answered the most common ones below. If you need further help, don't hesitate to reach out — we're always happy to assist.

Q1: How long does shipping take?

We process orders within 1–2 business days. Once your order is shipped, delivery typically takes 6–8 business days, for a total estimated delivery time of 7–10 business days within the United States. You'll receive a tracking email as soon as your order is on its way.

Q2: Do you offer free shipping?

Yes — all orders ship free within the United States, with no minimum order value and no fees added at checkout.

Q3: How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use it to follow your delivery on our Track Your Order page or directly through the carrier's website.

Q4: What is your return policy?

We offer a 30-day return window from the date your order arrives. Items must be unused and in their original condition, with all original packaging, tags, and accessories included.

Defective or incorrect items are returned at no cost to you. For change-of-mind returns, the customer is responsible for return shipping costs. Visit our Refund & Return Policy for full details.

Q5: When will I receive my refund?

Once we receive and inspect your returned item, your refund will be processed within 7 business days. The funds will be returned to your original payment method. Processing times may vary depending on your payment provider or bank.

Q6: Can I cancel or change my order?

We offer a 24-hour cancellation window from the time your order is placed. Contact us immediately at info@solanemaison.com, and we'll do our best to accommodate your request before the order is processed.

Q7: What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.

Q8: Where is Solane Maison located?

Solane Maison is a trade name of AYB Holding B.V., a company registered in the Netherlands.

Our registered business address is:

Gerrit van der Veenstraat 35
1077 DN Amsterdam
Netherlands

We are an online-only store, allowing us to offer a wide range of products with convenient delivery directly to our customers.

Q9: Do you ship internationally?

At this time, we ship exclusively within the United States.

Q10: How do I contact customer support?

Our customer support team is available Monday to Friday, 9:00 AM–5:00 PM.

You can reach us by email at info@solanemaison.com or by phone at +31 97 010238639.

We aim to respond within 1–2 business days.

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Store Name: Solane Maison

Legal Entity: AYB Holding B.V.

Solane Maison is a trade name of AYB Holding B.V., registered in the Netherlands.

Address:
Gerrit van der Veenstraat 35
1077 DN Amsterdam
Netherlands

Email: info@solanemaison.com

Phone: +31 97 010238639

Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM